General use of our website

The following terms and conditions apply to all purchases made on the Satine Hair website. Please read them carefully. Your use of this website, and the purchase of any products from us, is conditional on your acceptance of these terms and conditions.

These general conditions can be modified at any time without notice. It is therefore your responsibility to consult our website regularly to take note of any changes. By using our website, you have accepted these terms and conditions.

Article 1: object

The purpose of these general conditions of sale and guarantees is to define the terms and conditions under which Satine Hair offers, via its site www.satine-hair.com, the marketing of products of the Satine Hair brand to buyers.
Consequently, any order for one or more products from the purchaser entails its unreserved acceptance and its prior full and complete acceptance of these general conditions of sale and guarantees which prevail over any other document, unless specific conditions expressly consented to by written by the company Alpha-tresor.
The buyer acknowledges having read the general conditions of sale and guarantees prior to ordering.
These general conditions of sale apply only to the online sale of products on our site.
The general conditions of sale applicable and in force are those defined on the site www.satine-hair.com at the time of the order.
They cancel and replace all previous versions.

Alpha-tresor reserves the right to modify these general conditions of sale and guarantees at any time (legislative adaptation).
However, the general conditions of sale and guarantees applicable to the order of products placed by a buyer on the site are those accepted by the buyer at the time of placing the order.

Article 2: Product characteristics

In accordance with Article L. 111-1 of the Consumer Code, the buyer may, prior to his order, acquaint himself directly on the site with the essential characteristics of the product (s) he wishes to order.
On the other hand, in the event that the buyer wishes to obtain qualified advice on the products, customer service is available:
By e-mail here

Article 3: Product availability

The products offered for sale are valid as long as they are presented on the site, and while stocks last.
Alpha-tresor undertakes to honor orders placed by the purchaser within the limits of available stocks.
In the event that one or more product (s) ordered by a buyer were temporarily or definitively unavailable, or if the delivery times were to exceed by more than seven days the date indicated during the order (except in the case of force majeure), Satine Hair will inform the buyer by email. They will then be offered the option of modifying or canceling their order and thus obtain a refund within 14 days of the request.

Article 4: Product prices

The prices of the products presented on the site are expressed in euros and are understood to include all taxes (TTC), excluding shipping costs, the amount of which is specified in Article 6 of these general conditions of sale.
Said fixed amount will be applied and indicated during the final validation of the order by the buyer.
The products remain the property of Satine Hair until payment is validated.

Article 5: Ordering

An order is deemed to have been placed on the site and the general conditions of sale and guarantees accepted once the buyer has validated his payment. The data recorded by Satine Hair and the secure payment provider constitute proof of the nature, content and date of the order.

The sale will only be considered final after sending the order confirmation to the buyer and receipt by the latter of the full price.
We recommend that you keep the information contained in the order confirmation sent in a paper or computer document.
Satine Hair reserves the right to cancel any order from a buyer with whom there is a previous payment dispute.

Article 6: Satine Hair Guarantee

Satine Hair products are manufactured to the highest standards and will provide you with the best performance when used according to the instructions in the manual. The warranty applies only to products of the Satine Hair Brand against manufacturing defects in materials and workmanship under normal conditions of use and for a period of 5 years from the date of original purchase.

Warranties do not apply to products purchased from unauthorized suppliers. The warranty does not cover accidental damage, damage caused by normal wear and tear, or any damage caused by use of the product outside of its intended use, including loss.

Products must be registered within 30 days from the date of purchase to validate the warranty (register online at www.satine-hair.com/registration).

Please keep your dated invoice or receipt as proof of purchase. The date of sale is required to validate the warranty.

Warranty coverage

Our Satine Hair guarantee commitment is limited to the conditions indicated below:

1. Satine Hair offers warranties for its products for a period of 5 years from the date of original purchase, provided all warranty instructions are followed.

2. In the event of a defect, the product will be replaced by a new product.

3. A replaced product supports the remaining warranty of the original product.

4. When a product is exchanged, the replaced product becomes your property and the replaced product becomes the property of Satine Hair.

5. Under no circumstances can our liability exceed the value of the product in question.

Warranty exclusions

Satine Hair is not responsible for loss or damage during shipment of your package.

This warranty applies only to products manufactured by Satine Hair, which can be identified by its logo, trade name, and a unique serial number.

This warranty does not cover Satine Hair products sold by unauthorized distributors or resellers.

This warranty is void if the product has been damaged accidentally, as a result of misuse, neglect, improper service, commercial use, repairs by unauthorized personnel, abnormal wear or abuse of maintenance or other causes not resulting from material defects. This warranty is only effective if the product is purchased in Europe.

Satine Hair is not responsible for any extended dealer warranties or other promotions.

Online sales: the warranty is only valid if you purchase your product on our Official Satine Hair website www.satine-hair.comor on our Official Amazon store: Satine Hair

Warranty Instructions:

Activation of your warranty; please go to the warranty registration page at www.satine-hair.com/registration and follow the steps given.

In order to exchange your damaged or defective product, please send us the following:

1. The product in its original box

2. A copy of your purchase invoice. Any replacement must be accompanied by a Purchase Invoice.

3. An online payment of € 17 for shipping and handling by Bank Transfer, or PayPal online payment.

No product will be replaced without this payment.

You will receive your replacement product within 7-10 business days.

Please ship the products to the following postal address:

Alpha treasure

108 Avenue Grammont

37000 TURNS

France

If you have any questions regarding the Satine Hair warranty and cannot find answers on our website, please contact us through our Contact Us page.

Make sure you pack the product carefully for shipment; we recommend that you insure it with the carrier. Remember to include all of the items from your device in its original box: all accessories related to your problem, your full return address and phone number, a note describing the problem you encountered and a copy your sales receipt or other proof of purchase to determine the warranty status.

Article 7: Customer service

If you have any questions regarding the warranty or our site, and you cannot find an answer on our site, we invite you to contact us. Contact us.

We will do our best to respond to your request as quickly as possible.

Article 8: Shipping and delivery costs

99 / 5000 Translation results Satine Hair guarantees that your order will be processed within 72 hours (except weekends and public holidays). Shipping costs include packaging, handling and postage.

Shipping costs are free for orders over € 99 including VAT in mainland France and Europe. The delivery of all orders is carried out by Colissimo Monitoring. Below this amount, the following rates are applied:

The products are delivered in mainland France, in Europe and in the rest of the Third World with different pricing.

If the package is not complained to your post office within 15 days of the delivery date, the package will be returned to the sender.
In this case, the Buyer will be reimbursed for the amount of the Order, delivery costs deducted, by any means, at the choice of Satine Hair
No dispute relating to the delivery itself is possible if the package appears to have been delivered, the computer system (flashing) of La Poste as proof.
Any erroneous or missing mention in the delivery address and the identity of the PURCHASER releases Satine Hair from responsibility for delivery.

Upon receipt of the order, the buyer is required:
To make all reservations and complaints to the post office clerk or to refuse the package if it is likely to have been opened or damaged.
To report these incidents to Customer Service, the contact details of which are given in Article 8 of these general conditions of sale.
This at the latest within 30 working days from receipt of the order.
Failing this, the order is deemed to be delivered in good condition and cannot be the subject of any subsequent dispute.

Article 9: payment

What are the payment methods offered?

Several solutions are available to you to pay for your order:

• Credit card,via our partner and its secure solution Stripe which accepts credit cards, visa cards and MasterCard cards
• Paypal, to pay online with your email address and password

Is online payment secure?

300 / 5000 Translation results All the information concerning your card (card number, account holder, expiry date, etc.) is entered on the secure Stripe site, under no circumstances does your information circulate unencrypted on the internet and in any case this information does not will be disclosed at www.satine-hair.com

From the moment you arrive on the Stripe site, you are no longer on the www.satine-hair.com site, your connection is secure and all exchanges are encrypted using “Secure Socket Layer” cryptography techniques. one of the most used and efficient in the world.

Payment

Satine Hair reserves the right to suspend any order management and any delivery in the event of non-payment or refusal of authorization of payment by credit card by officially accredited organizations.
Satine Hair reserves the right to refuse to honor an order from a buyer who has not paid for all or part of a previous order or with whom a payment dispute remains.
Satine Hair cannot be held responsible for any embezzlement or fraudulent use of any means of payment that has not been detected by the verification procedure. The buyer guarantees to Alpha-Trésor that he has the necessary authorizations to use the payment method he has chosen for his order.
Any fraudulent use of the bank card cannot give rise to reimbursement by Satine Hair.

Payment is the last step in order validation. The buyer can modify any of the elements of his order at any time, until he has validated his payment. When payment is confirmed by the buyer, the order is validated and becomes final. The buyer will receive an email from the company Alpha-Trésor acknowledging receipt and summarizing the elements of the order he has placed, to the email address he has indicated. The Alpha-Trésor company recommends that the buyer keep this information on a paper or computer document.
The order will only be shipped when full payment for the order has been received and cashed by the company Alpha-Trésor. The amount due is indicated during the order validation.
As long as an order for product (s) has not been fully paid, the product (s) remains the property of La société Alpha-Trésor.

In the event that a buyer’s payment is rejected by the bank, the company Alpha-Trésor reserves the right to cancel the shipment of his order.
Any new order made by this buyer may be suspended or canceled by the company Alpha-Trésor.

Article 10: Payment security

The buyer must provide on the Site, when ordering, the information relating to his bank card that will be requested of him (card number, validity date, cryptogram on the back of the card). The transaction will be carried out securely through the Paypal payment service. By communicating his bank details, the customer accepts in advance and unconditionally that Satine Hair proceeds to the secure transaction.
The customer therefore authorizes his bank in advance to debit his account in view of the records or statements sent by the company Alpha-Trésor, even in the absence of signed invoices by the card holder.
The authorization to debit the customer’s account is always given for the amount of the Product purchased as invoiced by the company Alpha-Trésor.
All data entered by the buyer when paying by credit card is immediately encrypted using the secure payment method Paypal.
This information is only known to the Paypal server.
No payment data concerning the buyer is stored on the site www.satine-hair.com, avoiding any possibility of fraud by hacking the site.
Satine hair never knows the entered bank card number and it is never stored on its server.

Article 11: Right of withdrawal

In accordance with Article L. 121-20 of the Consumer Code, the buyer has a period of fourteen working days from receipt of his order to return, at his expense, any product that does not suit him according to the procedure described below.
Only the price of the product (s) purchased will be refunded. Returns are to be made to Alpha-Trésor, 108 Avenue de Grammont 37000 Tours, in the original packaging, accompanied by a copy of the invoice on which the buyer clearly shows the products he is returning.
Items returned incomplete, opened, damaged, damaged or soiled by the customer will not be taken back. No cash on delivery will be accepted in this case, whatever the reason.
Refunds are processed within 14 days of receipt of shipment or proof of shipment. The refund is made by the same method of payment in the initial transaction to the order of the buyer. For any further information, please contact Customer Service, the contact details of which appear on the site. The shipping costs of the return package remain the responsibility of the user. Failure to comply with the procedure described above and within the time limits indicated, the user will not be able to make any complaint for any reason whatsoever, the products being deemed delivered in accordance with the order and free from any defect.
The Buyer is advised to keep proof provided by the postal services of the shipment of his package. In case of non receipt of the returned parcel by the company Alpha-Trésor and without proof of its good distribution by the Post office, the responsibility of the company Alpha-Trésor cannot be engaged. Any risk associated with the return of the product is the responsibility of the buyer.
With the exception of the specific case of product non-compliance with the order, there is no product exchange possible.

Article 12: Legal guarantee of conformity

When acting as a legal guarantee of conformity, the consumer has a period of two years from the delivery of the goods to act; he can choose between repair or replacement of the good, subject to the cost conditions provided for by article L211-9 of the Consumer Code, he is exempt from proving the existence of the lack of conformity of the good for 24 months to from receipt of the products according to the law of March 18, 2016.

The legal guarantee of conformity applies regardless of any commercial guarantee granted. The consumer may decide to implement the warranty against hidden defects in the item sold within the meaning of Article 1641 of the Civil Code, unless the seller has stipulated that he will not be bound by any warranty; In the event that this warranty is implemented, the buyer has the choice between rescinding the sale or reducing the sale price in accordance with Article 1644 of the Civil Code. He has two years from the discovery of the defect.

Article 13: Invoicing

An invoice is drawn up for each order and made available to the buyer by sending a summary email. Any complaint concerning invoices must be brought to the attention of the company by e-mail.

Unless proven otherwise, the data recorded by the company Alpha-Trésor constitutes proof of all transactions between the company and its customers.

Article 14: Liability

Satine Hair under the obligations of these general conditions of sale cannot be held liable in the event of damage resulting from the use of the Internet network, such as viruses, intrusion, loss of data, interruption of Internet service.

Article 15: Data processing and freedoms – Data with special characteristics

The information collected by the company Alpha Trésor during any order from the buyer is necessary for the processing of orders by the company Alpha-Trésor and its business partners.
In accordance with the Data Protection Act No. 78-17 of January 6, 1978, the buyer has the right to access, rectify, delete and oppose his personal data. The buyer can exercise this right by writing to Alpha-Trésor, 108 avenue Grammont, 37000 Tours, indicating his name, first name and address as well as the subject of the request.
The Alpha-Trésor company may send promotional offers by post or email, in particular the e-newsletter, subject to the prior consent given by the buyer as part of the registration procedure.

The company Alpha-Trésor is committed to preserving the confidentiality of the information provided by the purchaser, which he would have to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law n ° 78-17 of January 6, 1978. As such, the user has the right to access, modify and delete information concerning him. He can make a request at any time by mail to the following address: Alpha-Trésor, 108 avenue Grammont 37000 Tours

Article 16: Intellectual property

Any reproduction and / or full or partial representation, use, adaptation or modification of the site or any of its components on any medium whatsoever, and in any form whatsoever, for other purposes and particularly commercial is expressly prohibited. Any reproduction and / or representation of the site or of any of its components must be subject to the express prior authorization of the company Alpha-Trésor.

Article 17: Applicable law – Jurisdiction – Alternative dispute resolution

If there is any dispute regarding an order, we will endeavor to find and find a satisfactory solution to remedy it. We are at your disposal for any problem concerning the placing and shipping of your orders that may arise.

• Jurisdiction powers

256 / 5000 Translation results The Customer has the possibility to present any complaints on the dispute resolution platform put online by the European Commission at the following address: https://ec.europa.eu/consumers/odr/main/index.cfm? event = main.home.show & lng = FR . The European Commission will transfer the Client’s complaint to the notified competent national mediators. The Client may also resort to any other alternative dispute resolution method.

• Consumer mediator

In accordance with Articles L. 612-1 to L. 612-5 of the Consumer Code, any consumer has the right to have recourse free of charge to a consumer mediator for the amicable resolution of the dispute between him and a professional.

Legal Notice

The Site www.satine-hair.com is published by the Company Alpha tresor, whose head office is located at 108 avenue Grammont (37000 Tours), registered in the Trade and Companies Register of Tours under number 749 960 183.