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The Alpha-tresor company guarantees that your order will be processed within 72 hours (except weekends and public holidays). Delivery is taken into account in Europe and is offered to you from € 99 purchase. When delivery is offered to you, delivery is via registered Colissimo with tracking or via Mondial Relay. Free delivery is excluded from the costs for the following services:

  • Express Parcel: Colissimo deliverable within 24 hours
  • Colissimo International: countries outside the European Union, overseas territories and Switzerland

The additional costs of these services are invoiced in addition. Their respective amounts are available on the website. They are also displayed during the ordering process which can be used on the website www.satine-hair.com and this, before the final validation of the said order. Shipping takes place upon receipt of payment for the order. The delivery time is that of the necessary mail delivery to La Poste. Generally, for metropolitan France, delivery is made within 48-72 hours from the date of shipment. The delivery time for non-stock items should be checked in the descriptions of certain products. Please take note of the delivery times: – Times: approximately 10 to 15 days for products out of stock. However, one or more items may be unavailable for a certain period of time. In this case, Alpha-Trésor will reimburse the unavailable item (s). In the event of absence during delivery, a postman’s notice will be left with you. The package is then kept pending for a period of 15 days at the nearest post office. When you receive your package, check the contents of it. Packages are shipped in packaging so that they arrive at your home in perfect condition. Each shipment is made in tracking mode. We give you the tracking number of your package when you confirm the departure of your order. The post office guarantees the reimbursement of your order, in the event of loss of your package. Our sales and prices are from Tours (Indre et Loire – 37). The products will be delivered to the address indicated during the ordering process. It is important to provide us with all the information necessary for the proper delivery of your order.

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